SDE - 2/3, Backend & Agentic AI

About Fynd

Fynd is a frontier technology company that started at the intersection of technology and retail, becoming one of India’s largest retail technology platforms. Today, Fynd builds intelligent software that runs business operations, creating systems that absorb entire functions like manufacturing, marketing, logistics, commerce, and quality control. We harvest deep domain context to build autonomous AI systems and are expanding into manufacturing, generative media, physical AI, and healthcare.

About the Role

Retail OS powers live store operations across fulfilment, delivery, complaints, and operational incidents. We are hiring an SDE - 2 or 3 who has built and operated products at scale and can bring that engineering discipline to AI agents, root-cause analysis, attribution, and autonomous workflows. You will own services and features from design through production, combining performance, availability, and recovery engineering with applied AI, partnering with senior engineers, operations teams, and upstream platform owners.

Responsibilities

• Build scalable backend services and event-processing pipelines with measurable throughput, latency, and availability objectives.
• Improve performance through profiling, efficient data access, concurrency management, capacity planning, and load testing.
• Engineer resilience through replication, failover, backpressure, graceful degradation, and recovery procedures; validate backup restoration and disaster recovery.
• Build incident correlation, root-cause analysis, and attribution systems that reconstruct operational timelines and link conclusions to evidence.
• Develop agents that investigate incidents using operational data, metrics, and runbooks, then execute permitted actions with deduplication, audit trails, escalation, and verified closure.
• Own production health through observability, on-call participation, incident response, postmortems, and preventive improvements.

Requirements

• Experience operating products at scale: Direct ownership of production services with significant traffic, event volumes, or concurrency. Ability to explain their scale, bottlenecks, performance targets, and availability outcomes.
• Strong backend and distributed-systems fundamentals: Proficiency in Python, APIs, asynchronous processing, data modelling, consistency, idempotency, duplicate and late events, checkpoints, and replay.
• Hands-on availability and recovery experience: Experience with replication, failover, backup and restore validation, and disaster-recovery exercises, including recovery time and recovery point objectives (RTO/RPO).
• Production debugging and performance depth: Experience diagnosing application, database, and infrastructure failures using logs, metrics, traces, profiling, and query analysis.
• Applied AI engineering: Experience shipping LLM applications or agents with tool calling, structured outputs, retrieval, and evaluations of correctness, latency, cost, and failure behaviour.
• AI-native development practices: Effective use of coding agents while independently reviewing, testing, and taking ownership of the resulting software.
• Sound operational judgment: Clear reasoning about evidence, uncertainty, permissions, rollback, and when human intervention is required.

Useful Additional Experience

• Commerce, fulfilment, logistics, payments, observability, or workflow automation.
• Kubernetes/GCP.
• MongoDB.
• React.
• Operational attribution systems.

Our Environment

• Python
• FastAPI
• MongoDB
• GKE
• Databricks
• React
• Prometheus
• Grafana

What Success Looks Like

Your services meet agreed performance and availability objectives, recover predictably during failures, and have tested recovery procedures. Your AI workflows reduce investigation effort, improve attribution quality, and complete permitted actions with observable, verifiable outcomes.

Benefits and Culture

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Learning Wallet: Enrol in external courses or certifications; we reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities.
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture.

Wellness

• Comprehensive Mediclaim policy for you, your spouse, children, and parents.

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.