Software Engineer – Production Support & Tooling
📄 Job Description
About FinBox
Welcome to FinBox, a buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space, helping lenders like Banks, NBFCs, and large enterprises build and launch credit products within days. FinBox is a Series B funded company expanding globally with offices in India, Vietnam, Indonesia, and the Philippines.
Our vision is to build best-in-class infrastructure for lending products and help financial services companies worldwide scale and launch credit programs that set a new standard in digital finance. We've helped our customers disburse billions of dollars in credit across unsecured and secured credit, serving over 5 million customers every month.
About the Role
Join our Engineering team to build and maintain highly reliable backend systems powering our lending platform. In this role, you'll troubleshoot complex production issues, perform root cause analysis, build automation, and work alongside Backend, Platform, and DevOps teams to improve system reliability. If you enjoy debugging distributed systems and solving real-world engineering problems, this role is for you.
What You'll Do
- Own L3 production support for backend applications and services.
- Debug issues across APIs, microservices, databases, and distributed systems.
- Perform root cause analysis and implement permanent fixes.
- Build automation and internal tools to improve engineering productivity.
- Collaborate with Backend, Platform, DevOps, QA, and Product teams to resolve production issues.
- Improve monitoring, observability, and platform reliability.
- Participate in on-call rotations for critical production incidents.
What We're Looking For
- 0–2 years of software engineering experience (exceptional fresh graduates are encouraged to apply).
- Strong fundamentals in Data Structures & Algorithms, Operating Systems, DBMS, Computer Networks, and OOP.
- Proficiency in Java (preferred), Python, or Go.
- Good understanding of REST APIs, SQL, Linux, and backend debugging.
- Strong analytical thinking, ownership, and communication skills.
- Exposure to Docker, Kubernetes, Cloud, CI/CD, or monitoring tools is a plus.
