Apprentice

About the Role

Duration: 12 Months

Global Bonusing Governance (GBG) is an integral part of Global Merchant & Network Services (GMNS). GBG is tasked with the creation, governance, and maintenance of merchant industry categories used to reward cardmembers (aka Industry Bonusing). Industry Bonusing is a critical component of American Express card value propositions, driving cardmember spend and loyalty. As the business owner and subject matter experts of Industry Bonusing and its processes, GBG plays an important role in enabling our business partners to provide Card Member and Shareholder value through new and refreshed card products and promotions.

This role will support the governance of industry bonusing data used to deliver value propositions to Card Members, while driving process improvements and supporting the implementation of expanded bonusing industry categories.

Responsibilities

• Support the validation and governance of merchant industry data used to deliver Card Member bonus rewards and benefits.
• Drive process enhancements and operational efficiencies to improve the accuracy, scalability, and effectiveness of bonusing governance activities.
• Apply industry classification guidelines to ensure accuracy in merchant categorization and validation.
• Partner and collaborate with product teams and cross-functional stakeholders to optimize the data algorithms driving U.S. industry categorization.
• Analyze merchant, transaction, and industry data to identify trends, patterns, anomalies, and opportunities for improvement.
• Leverage data, emerging technologies, and AI-enabled solutions to improve decision-making, governance processes, and business outcomes.
• Leverage analytics, dashboarding, and storytelling to synthesize complex data into clear, actionable insights and executive-ready recommendations for stakeholders and leadership.
• Support governance, control, compliance, and risk management activities related to merchant and industry classification to minimize process gaps.

Qualifications

• Graduates with maximum of 11 months of experience preferred.
• Strong analytical skills with experience in SQL, databases, and reporting tools; exposure to Python is a plus.
• Effective data storyteller with the ability to communicate insights through dashboards and executive-ready presentations.
• Technology-savvy with an interest in leveraging AI and emerging technologies to improve processes and business outcomes.
• Strong process orientation with a control and compliance mindset.
• Proven ability to manage complex cross-functional initiatives and influence stakeholders.
• Excellent relationship-building, communication, and collaboration skills.
• Demonstrates a collaborative and inclusive mindset, upholding American Express Blue Box Values by fostering respect, empathy, teamwork, and appreciation for diverse perspectives.
• Degree Level: Bachelor's Degree

Benefits

American Express offers benefits and programs that support their colleagues' holistic well-being:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities